Deloitte is excited to be hiring for the role of Customer Support Analyst. This is an excellent opportunity for anyone interested in customer service and wanting to learn more about the business world.
If you are a people person with strong communication skills and a natural ability to problem-solve, then this could be the perfect role for you!
Please scroll and click the apply link below if you are interested in applying for this position.
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| Deloitte Hiring 2022 |
Deloitte Hiring: Description
- Deloitte is hiring candidates for the post of Customer Support Analyst.
Post-Name
- Customer Support Analyst
Salary
- 6.5 LPA+ (Expected)
Experience
- FRESHER
Job Location
- Hyderabad
- Any Graduate from Any Stream
Batch
- 2022/21/20/19/18/17
Last Date
- ASAP
Qualification
- Any graduate.
- 0-1 year of experience
- Excellent customer service (phone/chat/emails)
- Excellent knowledge of the English language
- Knowledge of MS Office
- ServiceNow experience preferred
- Exposure to application support, ITIL framework, etc.
- Excellent written and verbal skills
- Customer service experience
Responsibilities
- Comfortable working in a 24*7 environment
- Customer Handling Skills – Call Etiquette
- End to End ticket management
- Necessity is the basis of the ITIL concepts of incident, problem, and change management
- Experience managing voice and non-voice support (calls, chats, and email)
- Adherence to SLAs such as email and chat response time. ASA for calls etc.
- Process incoming service requests, incidents, and change requests and formulate an appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and fix issues reported for all applications.
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